Refund and Returns Policy – Sahalat
Last Updated: 03-03-2025
At Sahalat, we strive to provide seamless installment services for your essential needs. This Refund and Returns Policy outlines the conditions under which refunds or cancellations may be processed.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
✅ Service Not Provided – If we fail to deliver the requested service due to unforeseen circumstances.
✅ Duplicate Payment – If a payment is made more than once for the same service.
✅ Cancellation Before Processing – If you cancel your request before we begin processing it.
2. Non-Refundable Services
Certain services are not eligible for refunds, including:
❌ Services that have been successfully processed and completed.
❌ Government fees, third-party charges, and administrative costs.
❌ Cases where the cancellation is requested after service processing has begun.
3. Refund Process
If you are eligible for a refund, the process will follow these steps:
1️⃣ Submit a Refund Request – Contact us via [Insert Contact Email] or [Insert Phone Number] with your request details.
2️⃣ Review & Verification – Our team will verify the claim and check service progress.
3️⃣ Approval & Processing – If approved, the refund will be processed through the original payment method.
4️⃣ Timeframe – Refunds may take 7-14 business days to reflect, depending on your bank or payment provider.
4. Installment Cancellation & Adjustments
🔹 If you wish to cancel an ongoing installment plan, you must request cancellation at least [X] days before the next due payment.
🔹 Any installments already paid will not be refunded but may be adjusted toward another service (if applicable).
5. Contact Us
If you have any questions or need assistance with refunds, reach out to us:
📩 Email: info@alqummah.ae
📞 Phone: 0502050881
By using Sahalat’s services, you agree to the terms of this Refund and Returns Policy.